ORIGINAL PAPER
Key competencies required of managers of medical facilities in Poland in times of crisis: conclusions from questionnaire studies
More details
Hide details
1
Jagiellonian University Medical College, Kraków, Poland (Faculty od Health Sciences, Department of Health Policy and Management)
2
Jagiellonian University Medical College, Kraków, Poland (Faculty od Health Sciences, Chair of Epidemiology and Population Studies)
3
Lazarski University, Warsaw, Poland (Institute of Healthcare Management)
4
Medical Univeristy of Warsaw, Warsaw, Poland (Department of Social Medicine and Public Health)
Online publication date: 2026-07-03
Corresponding author
Maja Mydel
Collegium Medicum Uniwersytetu Jagiellońskiego,
Wydział Nauk o Zdrowiu, Instytut Zdrowia Publicznego, Zakład Polityki Zdrowotnej i Zarządzania, ul. Skawińska 8, 31-066 Kraków
HIGHLIGHTS
- The main competency gaps among managers are stress management and data analysis.
- High competency self-assessment fosters effective crisis communication.
- The employment form of surveyed managers differentiates crisis management quality.
- Competency gaps hinder adaptation to VUCA/BANI conditions.
- Management education requires the integration of psychology and data analytics.
KEYWORDS
TOPICS
ABSTRACT
Background: Contemporary healthcare facility management operates under conditions of increasing instability, requiring high leadership competencies from executives. Crises, such as the COVID-19 pandemic, have underscored the key importance of skills in coping with pressure and stress, as well as efficient work reorganization (adaptive capabilities). The study utilized the Healthcare Leadership Alliance (HLA) model to assess these competencies. Material and Methods: A computer-assisted web interview survey was conducted among 71 representatives of healthcare management staff in Poland. An original questionnaire based on the 5 domains of the HLA model was used. Statistical analyses were performed using Fisher’s exact test and Spearman’s rank correlation. Results: In the self-assessment according to the Dreyfus model, the competent level prevailed (nearly 50%), and team management was the highest-rated area. Significant deficits were identified regarding the reorganization of one’s own and the team’s work (difficulties reported by 1/3 of respondents) and the identification of stress in employees (deficiencies perceived by 25% of managers). Women more frequently indicated the mobilizing effect of stress (p = 0.048), while men rated their active listening skills higher (p = 0.02). Higher self-assessment correlated with better internal communication (p = 0.006) and operational continuity planning (p = 0.002). Contract-based managers were significantly more capable of planning business continuity (p = 0.009). Data-driven management is significantly more frequent in inpatient care than in outpatient care (p = 0.03). Conclusions: The identified deficits in the ability to cope with stress and data analytics limit managers; ability to adapt effectively to the volatile and unpredictable environment described by the volatility, uncertainty, complexity, ambiguity – VUCA and brittle, anxious, non-linear, incomprehensible – BANI concepts. It is necessary to modify management training programs by integrating psychological knowledge (coping with pressure) with the practical application of data in management, which will enable the building of sustainable organizational resilience in healthcare facilities. Med Pr Work Health Saf. 2026;77(3)