ORIGINAL PAPER
The helpers’ stress: Effectiveness of a web-based intervention for professionals working with trauma survivors in reducing job burnout and improving work engagement
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1
SWPS Uniwersytet Humanistycznospołeczny / SWPS University of Social Sciences and Humanities, Warszawa, Poland (Wydział Psychologii / Department of Psychology)
2
Uniwersytet Kolorado / University of Colorado, Colorado Springs, USA (Trauma, Health, and Hazards Center / Centrum Badań nad Traumą, Zdrowiem i Zagrożeniami)
Corresponding author
Anna Rogala
SWPS Uniwersytet Humanistycznospołeczny, Wydział Psychologii, ul. Chodakowska 19/31, 03-815 Warszawa
Med Pr Work Health Saf. 2016;67(2):223-37
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ABSTRACT
Background: The study aimed at evaluating effectiveness of the web-based intervention, “The Helpers’ Stress,” in reducing job
burnout and enhancing work engagement among professionals working with trauma survivors. Material and Methods: Participants
were randomly allocated to 1 of the 3 intervention modules: 1 – the self-efficacy enhancement (N = 87), 2 – the social
support enhancement (N = 85), or to 3 – the educational module (comparison group, N = 81). Participants completed the online
questionnaires before the intervention (T1), immediately after (T2), and 4 weeks after the intervention (T3). Results: Due
to high drop-out rate at T2 and T3 in social support enhancement module, we excluded from analysis participants assigned
to this condition. Participants assigned to the self-efficacy enhancement module presented higher levels of self-efficacy (at T2
and T3), compared to those assigned to the educational module. Job burnout decreased significantly between T1 and T2, and
between T2 and T3, and work engagement increased significantly between T1 and T2, and between T1 and T3, among participants
assigned to both modules mentioned above. Self-efficacy (T2) mediated the relationship between the group assignment
(educational module vs. self-efficacy enhancement module) and respectively job burnout (T3) or work engagement (T3). Conclusions: The results of our study highlight the role of self-efficacy in reducing job burnout and increasing work engagement. Med Pr 2016;67(2):223–237